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They listen carefully and have trained their soft-skills processing bookings, managing requests, solving issues, and providing help, advice and information to customers whenever and wherever necessary.
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They identify new locations for our hotels and negotiate with property developers and investors. They also manage and upgrade the company’s assets and look for new investments while making sure to keep a low level of risk.
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The balance-makers: Our Facility Management crew ensures sustainable maintenance by supporting our technicians in hotels and offices.
The hawk-eyed experts: Our Procurement team members always spot the most profitable and sustainable deals, are the contract negotiators, and vendor-relationship builders.
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Accounting, controlling, balance reports, annual forecasts, ensuring financial activities comply with local tax laws, risk management—financial matters are their specialty. They also check that we pay our bills.
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Taking care of individual group bookings, ensuring group leaders have a smooth experience before, during and after their stay with us. Constant, direct contact with clients, special requests, or reservation changes are part of their daily routine.
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These well-being aficionados become whatever our colleagues need: They train individuals and teams, support with career-planning, and ensure compliance and workplace safety. When they are not with us, they are out there engaging with people like you.
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Overseeing software systems, tech equipment and cyber security. Their passion for an efficient and digitally connected organization opens up new opportunities in the ways we operate.
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Providing legal advice and guidance, making sure the company’s activities are in strict compliance with legal requirements and new legislation while representing the company’s interests.
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Ensuring our brand gets recognized by target audiences and stays on top of their minds. They work closely with many departments to create a consistent image inside and outside the company.
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They master the daily operating business at the hotels, keeping it cool when things get busy with a special focus on the perfect guest experience, authenticity and fun.
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Planning and executing new hotel projects, they also collaborate with construction companies, architects, engineers, interior designers, ensuring our hotel buildings meet all necessary safety and brand standards.
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Responsible for our pricing with an eye on business opportunity, compiling and analyzing data for strategic decision-making, and constantly following the market trends to ensure we offer the best rates.
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The link between our hotels and high-volume customers. They develop stable relationships with tour operators and seek creative opportunities to gain new business. Creating tailored solutions is what they do, at heart, contributing to the growth of our company.
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Our sustainability manager together with our management team are currently driving our sustainability strategy and measures for our annually updated sustainability program. They aim to evaluate financial as well as environmental and social aspects on all products and services.